Cancellations Due to Order Processing Difficulties
Occasionally, orders or parts of an order are canceled for various reasons. Some reasons are:
- The item(s) are not available.
- Your payment information could not be verified.
- The shipping address could not be verified.
If your order is canceled, you will receive an important notice regarding your order via email, which will explain the reason for the cancellation. You will not be billed for any canceled items.
Changing or Canceling Your Order
At this time, we are unable to modify or make changes to an order once it has been submitted.
Only Ship to Home orders with Standard Shipping may be canceled within 45 minutes of submitting your order. All other orders, including Ship To Home orders with Express or Expedited shipping cannot be canceled after the order is submitted because they are processed immediately to ensure we meet the expected delivery obligation.
If you are able to cancel your order you will see a “Cancel Order” button when viewing your order in the Track Your Order section of the website. You can also access your order by clicking on the link found in the cancellation information section of your confirmation email. When viewing your order simply click on the button and your order will be canceled. If you do not see this button, that is an indication that your order is either not eligible for cancellation or it is too far along in processing to be canceled; it will ship as expected.
Authorization Process and Holds on Credit and Debit Cards
- Your credit card/debit card will not be charged if you cancel your order; however you will most likely see an authorization hold on your account.
- This pending charge is an initial hold that temporarily lowers your available balance.
- The exact amount of time until funds are cleared is determined by your bank or credit card.
- If an order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution. Please contact your bank or financial institution for further details.
- If you used a Gift Card to pay for your order, you may not receive credit back for a time period of up to 3 to 5 business days. You will receive an email confirming credit back to your form of tender once we are able to reissue credit.
Cancellations on Store Pickup Orders
Please note that Store Pickup orders will automatically be canceled if not picked up within the designated time frame shown in the ‘Ready for Store Pickup’ email. You will receive a ‘Store Pickup Reminder’ email prior to the cancellation. If you are unable to meet the timeframe, the order will be canceled and you will receive an Order Canceled email and credit back to your form of tender
Cancellations on Pay In Store Orders
Please note that Pay in Store orders will automatically be canceled if not paid for within 48 hours of receiving your Order Confirmation email. If you are unable to meet the timeframe, the order will be canceled and you will receive an Order Canceled email. You will not have been charged for anything as the order was not paid for.
In-Store Return Policy
We trust you will be satisfied with your Shop Smart purchase, however if the merchandise is not functional or to your standard of quality you may opt to return the product at one of our locations. Should Shop Smart accept your item, there is a no cash refund policy; you will receive store credit in the amount of the cost of the item. Receipt of purchase must be provided at the time of the intended return. All claims must be made within thirty (30) days of purchase.
