The delivery date of your order depends on when the order leaves our warehouse, the destination address for the item, and the shipping method. Get 3-5 business day delivery to the mailboat or to the air cargo terminal of your choice for Family Island customers. For our Nassau customers, you can get your order in 1 business day, however, the order must be paid by 12:00pm the day before in order to utilize this service.
For most items, we offer an Estimated Delivery Date during checkout. An Estimated Delivery Date is a calculation of several factors, including item availability, processing time in our warehouse, the shipping method you select and the shipping destination. When we can accurately calculate Estimated Delivery Dates, we’ll provide them to you during checkout, as well as in your Order Confirmation email and in the My Account section on the website. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Also, if using our Pay in Store payment option, shipping is dependent upon your payment in full at the store. Please keep in mind that business days are Monday thru Friday, excluding national holidays within the Commonwealth of the Bahamas.
- Returns on Shipped Items. Please note that custom orders are not eligible for returns under any circumstances. Additionally, all sale items are final and cannot be returned. We appreciate your understanding and encourage you to review your selections carefully before making a purchase.
When your order is delivered, you should immediately inspect the carton for any damages that may have occurred during transportation. Carefully inspect the packaging, as well as the contents of the package. If damage did occur follow these steps:
- Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact our Customer Service Team immediately by calling 1-242-698-1051. Please have your order number available when you call.
- If there is extensive damage to the carton, refuse the order and contact our Customer Service Team immediately by calling 1-242-698-1052. Please have your order number available when you call.
After you place your order, you will receive emails about your order status. Below are some examples of emails you might receive:
- Order Confirmation. This email confirms that we have received your order, and includes your order number. We recommend that you keep this email for your records. Order Confirmation will be sent for ‘Shipped’ items only. For Pay in Store orders, your order confirmation will contain a barcode and receipt, this will be your indication that you should go to a retail store to pay for your order.
- Payment Acknowledgement. This email confirms receipt of your Pay in Store payment and release of your order for processing and shipment.
- Cancellation. This email confirms that your order has been canceled at your request. Keep this email for your records. Store Pickup orders will automatically be canceled if not picked up within the designated time frame shown in the ‘Ready for Store Pickup’ email. If you are unable to meet the timeframe, the order will be canceled and you will receive the Order Canceled email.
- Unable to Process Your Cancel Request. This email is sent when we are unable to process your cancel request. This email will be sent for ‘Ship It’ items only.
- Ready for Store Pickup. This email confirms that your order, or part of your order is ready for pick up at your desired store location(s). You will receive one ‘Ready for Store Pickup’ email per store pickup location selected on your order.
- Important Notice About Your Order. There are a few reasons why you would receive this email, including: difficulty in processing your order, inability to ship your item(s) to the address provided, or cancellation of order. Should you receive a notice like this, please call our Customer Service Team at 1-242-698-1051 immediately for assistance.
- Store Pickup Reminder. This email is sent as a reminder that your order is waiting for you at the store and it will be canceled if not picked up within the designated time frame.
- Store Pickup Order Completed. This email is an indicator that you have picked up your order at the store.
